While most customers experience significant cost savings by moving to Broadband Dynamics, it is the high level of personalized, attentive support that differentiates BBD apart from other telco carriers and software vendors.
With BBD, you get not just a carrier, but a committed partner in your success. Whether it’s simplifying your bills, proactively checking in to ensure your satisfaction, or offering 24/7 support with experienced technicians, we focus on providing a seamless and hassle-free experience.
24/7 TECHNICAL SUPPORT
BBD supports large enterprise clients worldwide, meaning our technical team is available 24 hours a day, 7 days a week, 365 days a year. Here’s how we differ from most other carriers:
- Instant Access to Experienced Technicians: While most carriers rely on call center representatives to open tickets with NOC technicians, BBD puts industry-tenured technicians as your very first point of contact.
- Proactive Updates: For ongoing issues, we provide status updates every 15 minutes, preventing you from waiting in queues or wondering if your issue is being worked on.
- Faster Resolution: With direct access to technicians, BBD clients experience faster resolution times compared to other carriers who rely on call centers.
Our service is designed to minimize downtime—vital for companies whose operations depend on constant connectivity. The difference in speed and effectiveness can translate to significant revenue preservation.
FIRST INVOICE CALL
Our service continues with a First Invoice Call, a critical step in demonstrating the value of our service. During this call, we will show our clients exactly where all of our proposed savings have been realized, just as promised. This call is also an opportunity to demonstrate how our BBD invoices are simple, transparent, and easy to understand.
- Clarity & Transparency: We guarantee that our invoices are straightforward and can be reconciled in 60 seconds—no complicated discounts, no confusion. Can your current carrier say the same about their invoices?
Quarterly review
At BBD, we prioritize client satisfaction through our Quarterly Review Process. This proactive check-in ensures that we continue to meet your expectations in all areas of service, including pricing.
- Proactive Support: Every quarter, a dedicated BBD representative will reach out to ensure that everything is running smoothly with your service.
- Client Satisfaction: Does your current carrier take the time to ensure you’re happy with their service and pricing? BBD does.
Talk with Broadband Dynamics today!
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